Contact us

Service or general information

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info@southshore.ca


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Canada and United States
Tel: 1 800 290-0465 (customer service)
Tel: 1 800 463-6090 (general information)
Fax: 1 877 586-5339

Mexico
00-1-800-514-5320
(toll free number/lada sin costo)

Others
1-418-926-3291

7 Days / Week

Consumer service hours of operations :
Monday to Friday from 8:30 to 5:00
Saturday from 9:00 to 5:00
Sunday from 10:00 to 5:00
(Eastern time zone)
You may also consult our web site in the Customer Service section to find answers to your questions.

Address - Head office

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South ShoreTM Furniture

6168, Principale
Sainte-Croix
(Québec) Canada
G0S 2H0

FAQ

What are your quality packaging standards?

At South Shore Furniture, we understand that a product’s packaging can play a significant role in the consumer’s experience. We have our own in-house laboratory and all of our products sold online must meet the requirements of ISTA standard 3A. These tests consist of simulating all of the conditions experienced during the shipment of each piece of furniture from the manufacturer to the consumer.

 

To meet the standards, several drop tests are carried out to simulate the handling of boxes between loadings.

 

Each piece must spend a period of 2.5 hours on a vibrating table, which reproduces the conditions of road transportation.

 

In order for a piece of furniture to be certified ISTA 3A, all of its components must be intact when the box is opened at the end of the simulations. All components must then be validated by our Certified Packaging Laboratory Professional (CPLP).

 

Each test carried out within our laboratory is included in a detailed report.

 

Click here to learn more about this.

View the complete FAQ

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