Contact us

Service or general information

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or chat with an agent

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Canada and United States
Tel: 1 800 290-0465 (customer service)
Tel: 1 800 463-6090 (general information)
Fax: 1 877 586-5339

(toll free number/lada sin costo)

United Kingdom
0800 031 4405


7 Days / Week

Consumer service hours of operations :
Monday to Friday from 8:30 to 7:00
Saturday from 9:00 to 5:00
Sunday from 10:00 to 5:00
(Eastern time zone)
You may also consult our web site in the Customer Service section to find answers to your questions.

Address - Head office

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South ShoreTM Furniture

6168, Principale
(Québec) Canada
G0S 2H0


Is it normal that a strange odor is coming out of my furniture?

By definition, particle board is made by a mixture of different woods. The finished product is therefore porous. It may be possible that certain odors are emitted from the product. This odor is in no way toxic or dangerous to the user. Moreover, this odor should deminish significantly after the first 3 months of use. To accelerate this, be sure to air out the room or place scented soap in the drawers.

View the complete FAQ