Services

At South Shore Furniture, our primary objective is to produce both trendy and affordable furniture for North-American families. Our second objective, emphasizing the goal of our primary objective, is to ensure that the shopping, purchasing, installation and use of our furniture will be a positive experience for all of our customers.
To ensure this positive experience, our customer service team is available to help you over the phone, on Facebook, and through live chat or to make life easier you can also check out our informative web site. Do you have a question while you are shopping? Visit our FAQ section which provides all kinds of relevant information and answers to our most frequently asked questions. Did you make a purchase and want to benefit from the 5-year warranty? You can use the on-line form to register your product. Have you assembled your furniture but need a replacement part? Any hour of any day you can place an order via the electronic on-line form.

It is not only our products that are our strength; it is the combination of our products and all the services that come with them!

5-year limited warranty*

1. South ShoreTM Furniture provides the original buyer with a warranty covering "defects" on furniture parts and workmanship for a period of 5 years from the date of purchase.

2. The word "defect" as used in this warranty is defined as any imperfection that may impair the use of the product for which it was intended.

3. This warranty is strictly limited to the repair or replacement of defective component parts, and excludes all other direct or indirect charges and expenses up to the limit permitted by law in your state/province.

4. In the case of a discontinued part or product, we promise to reimburse the value of that part or product.

5.If a replacement part is unavailable, South ShoreTM Furniture's liability to the buyer will not exceed the production cost of the part in question.

6. This warranty only applies under conditions of normal domestic use. It does not cover defects resulting from commercial use, intentional damage, negligence, abuse, product modification, accidents, exposure to the elements, or maintenance that does not comply with the guidelines on our web site (FAQ section) and assembly guide.

7.This warranty is only valid on condition that South ShoreTM Furniture can reserve the right to verify the basis of any request, and also to see the original buyer proof of purchase.

8.This warranty is only valid on purchases made at authorized South ShoreTM Furniture retailers in Canada, the U.S., Mexico, Puerto Rico and Bermuda.

9. This warranty defines the limits of South ShoreTM Furniture's liability, and entitles the original buyer to specific rights. Any warranty defined by law in your state/province is limited to a period of 5 years. If the law in your state/province prohibits this restriction, then it does not apply.

10. South ShoreTM Furniture does not give reimbursements for defective furniture, but will replace it with an item of equivalent value.

Product registration

*Some items have a 1-year warranty; for each product the warranty is mentioned in the assembly guide and also on our web site.

How to remove or install a drawer with plastic slides?

How to separate full extensions slides?

How to fix the big boards on the top of the platform (Z-01)?

How to fix the metal slides using wood screws (101)?

How to fix the metal slides using mechanical screws (92)?

How to attach a headboard to a platform bed?

How to attach a headboard to a metal frame?

How to attach a headboard to a platform bed with legs?

How to fix the back of the drawer?

How to remove or install a drawer with metal slides?

How to realign your furniture?

How to fix the plastic slides (221)?

How to install the moldings on your platform bed?

How to remove or install a drawer with plastic slides?

How to separate full extensions slides?

How to fix the big boards on the top of the platform (Z-01)?

How to fix the metal slides using wood screws (101)?

How to fix the metal slides using mechanical screws (92)?

How to attach a headboard to a platform bed?

How to attach a headboard to a metal frame?

How to attach a headboard to a platform bed with legs?

How to fix the back of the drawer?

How to remove or install a drawer with metal slides?

How to realign your furniture?

How to fix the plastic slides (221)?

How to install the moldings on your platform bed?