The production code is located in three places: on the assembly manual, on a white sticker on the back panel (F) of the furniture (on panel B if the furniture is a bed), and on a white sticker on the outside of the box. It is a 9 digit number that begins with ** followed by 100_ _ _ _ _ _, 300 _ _ _ _ _ _ or 500_ _ _ _ _ _.
The production code tells us what furniture you have as well as the exact date of production. This production date allows us to identify exactly which version of the assembly parts were used to produce your furniture and therefore ensures that the replacement parts that we send will match perfectly. Since production methods are updated and improved periodically, your production code gives us access to the recipe of your specific product. This code also allows the consumer to benefit of our 5 year warranty.
If it is a full-extension metal slide, the two sections are attached together. To separate them, extend the slide completely and push the small black plastic lever on the inner track to the side. At the same time pull and the first (most narrow) section can be removed. For more information, watch this video!
In order to allow you to benefit from the best price possible and to reduce environmental impact, secondary parts that will be invisible once assembly is completed may be of a different color as they are recycled. It may also be that some parts are just packing material. It is important to consult your parts list before beginning your project.
Although this may seem unusual and take a little extra strength, you must pierce the plastic dowel with the screw. This assembly method increases the solidity of your drawer by 25%. For more information, watch this video!
Unfortunately we do not offer this service. You can however check with the retailer where the furniture was purchased and if you decide to assemble it yourself our agents can assist you over the phone.
The majority of all our furniture is made of particle board (recycled CARB2 compliant) on which a paper laminate is applied. Some parts such as support boards on which a mattress will lay or decorative moldings are made of MDF.
In most cases it is possible by using wood screws and washers (watch this video for more information). If on the contrary you want to attach a South Shore headboard to a metal bedframe, you must use nuts and bolts provided with your metal bed (watch this video for more information).
By definition, particle board is made by a mixture of different woods. The finished product is therefore porous. It may be possible that certain odors are emitted from the product. However, all of the particle board used by South Shore is compliant with the highest safety standards in North America (CARB2) for safety and health matters. We can also certify that this odor is in no way toxic or dangerous to the user. Moreover, this odor should deminish significantly after the first 3 months of use. To accelerate this, be sure to air out the room or place scented soap in the drawers.
Briefly the warranty covers all manufacturer defects or breakage under normal use for a 5-year period following the initial purchase. It includes the replacement of broken, missing or defective parts. Breakage during the initial assembly is also covered under this warranty.
To remove such drawer, simply pull it out, push on the dampers you will find on both sides and remove it. To install it, simply push it until you hear the click of the dampers with the catches. For more information, watch this video!
The first board should be fixwed using tool Z-01. This board should first be flush with the head of the bed and the overhang on the left must be the measurement of Z-01. Once it's done, screw into the pre-drilled holes. For more information, watch this video!
Align the slide with the front edge of the drawer side. Fix the slide using the pre-drilled holes you see on the side of the drawer side. Please note that you must use whatever holes that match as long as the slide is flush with the front edge of the drawer side. For more information, watch this video!
To fix the side moldings, raise the bed to make it stand up. The rounded face of the moulding must face the inside of the bed. Place it flush with the head of the bed and screw into the moulding (no pre-drilled holes on it). This will require some strenght and the help of another person. To install the front moulding, place the foot of the base on 2 chairs. Align it with the side moldings, rounded side facing outside the bed and screw it. For more information, watch this video!
Remove all the drawers and the back panel of the unit. Verify that the inside angle are exactly 90°. Retighten all the cam klix #158. Place the unit on a blanket, refix the back of the unit carefully. Raise up the unit and install your drawers. For more information, watch this video!
Align the pins of the slide with the pre-drilled holes of the drawer side. Use the tool #221 to hammer the slide in. It is made to protect the slide and to avoid hammering on them. For more information, watch this video!
At South Shore Furniture, we understand that a product’s packaging can play a significant role in the consumer’s experience. We have our own in-house laboratory and all of our products sold online must meet the requirements of ISTA standard 3A. These tests consist of simulating all of the conditions experienced during the shipment of each piece of furniture from the manufacturer to the consumer.
To meet the standards, several drop tests are carried out to simulate the handling of boxes between loadings.
Each piece must spend a period of 2.5 hours on a vibrating table, which reproduces the conditions of road transportation.
In order for a piece of furniture to be certified ISTA 3A, all of its components must be intact when the box is opened at the end of the simulations. All components must then be validated by our Certified Packaging Laboratory Professional (CPLP).
Each test carried out within our laboratory is included in a detailed report.