Shipping

Free delivery!

We’re thrilled to tell you we offer free delivery on ALL orders over 75$!  A charge of 7$ will be added for under 75$ order. No-one likes nasty surprises at checkout, so you have our word the posted price is the price you pay, plus applicable taxes… and nothing else!

Our carrier makes deliveries Monday thru Friday. It can take up to seven days (on average) for your order to get to your home. Note that average delivery times may be different when there’s a holiday.

** Some people ordering from regions considered difficult to reach by road might be contacted after the purchase. In this case shipping fees might occur and the option of canceling the order will be available to you.

Tracking your order

Once your order has shipped, the shipping and tracking information is emailed to you. You can use your tracking number to track your order on the carrier's website… and we also list it on your account. Settle down, enjoy a coffee, and just be a little patient: it may take a few days for the infor-mation to be updated. In the meantime, if you want tips to prepare your project, check out our blog!

If you’re not home…

We know you have things to do, so you may not be home for the delivery. The carrier is free to decide whether they should leave the package at your door or take it to the nearest Fedex center… in which case, they’ll leave you a card telling you where to go pick up your order.

We deliver large boxes!

Some packages are REALLY big. We suggest you check the size of the box to make sure it’ll fit in your car if you have to go pick it up. It’s also a good idea to think about getting a friend to come along so you have some help bringing it home. You can check out our box sizes on the “Products” page, under “Dimensions”.

We deliver throughout (most of) Canada!

Residents of Northern Territories and Yukon: You live in a fantastic place, but there’s a downside: we can’t deliver to your home by our standard shipping method. The costs are unreal! We also can’t deliver to P.O. boxes.

** Some people ordering from regions considered difficult to reach by road might be contacted after the purchase. In this case shipping fees might occur and the option of canceling the order will be available to you.

Did you order more than one product?

Great! But keep in mind that products may be shipped from different places. There’s a chance you may not get your full order in a single day, or it may be delivered in two or more boxes. Would you like a little clue that tells you how many boxes you’ll be getting? Just count the tracking numbers, that’s the number of boxes in your shipment. Accessing your tracking numbers is easy: just go to your account.

We really want to be sure the products you buy are in good shape when you get them. When you look at the packaging, you may see a just a plain old brown cardboard box but we put a lot of work into testing and certifying it so the product is protected during shipping and delivery. If anything happens to it while it’s on its way to you, contact us as soon as you can. We’ll be happy to help you.

If you have any other questions about the shipment of your order, feel totally free to contact us. We’ll be glad to help!