Where to buy
What should I do if part(s) of my furniture are broken?
Depending on the extent of the damage, several options are possible :
RTA Furniture :
If one or a few pieces of your furniture are broken: 1- Order replacement parts from us* 2- Return for exchange or refund (contact the retailer where it was purchased).
If more than half of the parts are broken: Return it to the retailer for an exchange or refund (on line or physical store).
Pre-assembled furniture :
Contact the retailer for an exchange, a refund, or to order replacement parts.
*To reach South Shore: Phone: 1-800-290-0465 E-mail: firstname.lastname@example.org